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Home>> IT Service Management>> ITIL Training

ITIL Training for Service Management

Elevating Service Management Standards


There are various levels of certification available, ranging from Foundation to Expert, and the ITIL training is set up in a modular fashion. The Foundation level is an introductory training that gives a general understanding of the ITIL framework's main ideas. The five key ITIL publications, including Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement, are covered.


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Our Delivery Methods

Participants engage in meticulously organized live interactive classes led by certified instructors. Every session is recorded for reference. An online learning management system (LMS) is provided to access course materials, video recordings, assignments, and assessments. Learners have the option to pose questions offline. There is round-the-clock, 24x7 support available through the ticketing system. Upon successful completion, participants receive a certification of achievement


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Introduction

  • The role of IT Service Management as a key strategic capability within organisations hoping to stay relevant in the face of rapid advancements in technology
  • The structure and purpose of the new framework, ITIL 4, which provide guidance around two key components: Service Value System and the Four Dimensions Model
  • An outline of the Service Value Chain, ITIL Practices and Principles, and the elements of the Four Dimensions Model

Key Concepts of Service Management

  • The nature and values of Service Management, including the new focus of ITIL 4 on stakeholder value, detailing the relationship between Organisations, Service Providers, Service Consumers, and other stakeholders
  • The management of Products and Services that organisations offer and how these are supplied with resources, to improve and focus Service Offerings to target consumer groups
  • The areas to consider when evaluating the value of service relationships with consumers, based on how they are affected by the outcomes, costs, and risks involved

The Four Dimensions of Service Management

  • An introduction to one of the central focuses of ITIL 4, the Four Dimensions Model, and how its elements must collaborate to provide different perspectives to the Service Value Chain
  • Detailed outlines of the four dimensions: Organisations and People, Information and Technology, Partners and Suppliers, and Value Streams and Processes.
  • This includes the role they play in IT Service Management, their main principles, and examples in relation to the ITIL framework, and factors to consider within organisations

The ITIL Service Value System

  • An introduction to the second central focus of ITIL 4, Service Value System, including its purpose and relevant inputs and outputs
  • The relationship between the five components of the SVS model and how they interact to provide a clear framework that ensures the effective functioning of Service Management
  • A description of ‘silos’ and how the SVS is best used to discourage them and manage change more effectively

The ITIL Guiding Principles

  • The seven core principles that determine how ITIL operates
  • An explanation of how organisations must follow these principles when choosing to adopt a new ITSM framework, fully understanding the message and value, and communicating this with their stakeholders

The Service Value Chain

  • An operating model for service creation, delivery, and continual improvement
  • The six activities that form the Service Value Chain are intended to help the creation of products and services focused on value
  • The model is designed to be flexible and adaptable to different approaches and business needs

General Management Practices

  • Management practices are organisational resources designed to accomplish specific objectives
  • An overview of the four categories of organisational resources
  • Effective use of management practices will ensure businesses can put their service on the market quickly and efficiently

Service Management Principles

  • An overview of the various Service Management Practices designed to improve the implementation of ITIL 4
  • Detailed outlines of Availability Management, Business Analysis, Change Control, and Release Management
  • The stages of Service Level Management, including defining, recording, and managing service levels

Technical Management Principles

  • An overview of the various Service Management Practices designed to improve the implementation of ITIL 4
  • Detailed outlines of Availability Management, Business Analysis, Change Control, and Release Management
  • The stages of Service Level Management, including defining, recording, and managing service levels

Pre-requisites 100% Return of Money Promised*

ITIL Training Course completion certificate

Real-world expertise is brought into the classroom by our qualified and experienced lecturers who run our programme.

To make sure students acquire the abilities required for their chosen sector, we place a strong emphasis on experiential, real-world learning.

We provide students with a competitive edge in the job market by designing our courses in accordance with the most recent technological advancements and industry trends.

To assist students in starting successful careers, we offer complete career support, including advice and help with job placement.

Modern amenities and resources are available at our institute to provide the best possible learning environment.

Upon successful completion of our certification training program, participants will be awarded an industry-recognized certificate

ITIL Training Course Features

ITIL Training Benefits

Career Opportunities

Why to choose ITIL Training

IT Service Management Framework

Acquire knowledge of the globally recognized ITIL framework for effective IT service management.

Certification Preparation

Prepare for the ITIL certification exams with comprehensive training and resources.

Expert Instructors

Learn from experienced ITIL-certified professionals and industry experts.

Practical Implementation

Gain practical insights into implementing ITIL practices in real-world organizational scenarios.

Interactive Learning

Engage in interactive sessions, discussions, and case studies to enhance your understanding.

Flexible Training Options

Choose from flexible training formats to accommodate your learning preferences and schedule.

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ITIL Training FAQs

ITIL Training is a structured program designed to provide individuals with a comprehensive understanding of IT service management (ITSM) best practices as outlined in the ITIL framework. ITIL is a widely adopted framework globally for managing IT services and aligning them with the needs of the business. ITIL Training covers various aspects of IT service management, including service strategy, service design, service transition, service operation, and continual service improvement.
ITIL Training typically includes the following key components:

Foundation level training: Foundation level training covers the basics of ITIL, including key concepts, principles, processes, and roles in IT service management. It provides a solid foundation for understanding ITIL terminology and framework.
Intermediate level training: Intermediate level training delves deeper into specific areas of ITIL, such as service strategy, service design, service transition, service operation, and continual service improvement. It provides detailed insights into the processes, functions, and activities involved in each stage of the IT service lifecycle.
Practitioner level training: Practitioner level training focuses on applying ITIL concepts and practices in real-world scenarios. It provides practical guidance and techniques for implementing and improving IT service management processes.
Advanced level training: Advanced level training is designed for experienced ITIL practitioners and covers advanced topics such as service management across the IT lifecycle, IT governance, and organizational change management. It provides in-depth knowledge and skills for managing complex IT service environments.
ITIL Training offers several benefits, including:

Improved service quality: ITIL Training helps organizations improve the quality of their IT services by adopting best practices for service management, aligning IT services with business needs, and delivering value to customers.
Enhanced efficiency and effectiveness: ITIL Training provides organizations with the knowledge and skills to optimize IT service management processes, streamline operations, and increase productivity.
Reduced costs and risks: ITIL Training helps organizations identify and mitigate risks, minimize service disruptions, and avoid costly incidents through proactive service management and continual improvement.
Increased customer satisfaction: ITIL Training enables organizations to better understand and meet customer expectations, improve service delivery, and enhance overall customer satisfaction.
Competitive advantage: ITIL Training allows organizations to differentiate themselves in the market by demonstrating their commitment to quality, reliability, and customer-focused service management practices.
ITIL Training covers a wide range of topics related to IT service management, including:

Service strategy: Developing IT service strategies that align with business objectives, priorities, and requirements.
Service design: Designing IT services, processes, and systems to meet business needs and deliver value to customers.
Service transition: Planning and managing the transition of IT services into production, ensuring seamless deployment and minimal disruption to business operations.
Service operation: Operating and maintaining IT services to meet agreed service levels, manage incidents, problems, and changes, and ensure continuity of service.
Continual service improvement: Continuously improving IT services, processes, and systems to enhance efficiency, effectiveness, and customer satisfaction.
IT service managers
IT service desk managers
IT operations managers
IT infrastructure managers
IT project managers
IT architects
IT consultants
IT quality managers
IT auditors
ITIL Training helps candidates prepare for ITIL certification exams by:

Providing comprehensive coverage of exam topics: ITIL Training covers all key concepts, processes, and practices outlined in the ITIL framework, ensuring candidates have a solid understanding of the material tested on the exams.
Offering study materials: ITIL Training provides study materials such as textbooks, e-books, practice exams, and online resources to help candidates review key concepts, reinforce learning, and assess their readiness for the exams.
Offering instructor-led training: Instructor-led ITIL Training sessions provide guidance, support, and insights from experienced ITIL trainers, helping candidates clarify doubts, ask questions, and stay motivated throughout the learning process.
Providing hands-on experience: Hands-on labs and exercises allow candidates to apply their knowledge and skills in practical scenarios, build confidence, and prepare for the exam questions.
Offering practice exams: Practice exams simulate the ITIL certification exam experience, allowing candidates to familiarize themselves with the format, timing, and difficulty level of the questions, identify areas for improvement, and gauge their readiness for the exams.
The ITIL certification exams are typically multiple-choice tests administered by accredited examination institutes. The exams may be paper-based or computer-based, depending on the examination institute and testing center. The exams cover various topics related to IT service management, including ITIL concepts, processes, functions, roles, and activities. Candidates must achieve a passing score to earn ITIL certification.

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