Domain 1: People

Task 1: Manage Conflict

• Interpret Source and Stage of Conflict
• Analyse Context for Conflict
• Evaluate/Recommend/Reconcile Appropriate Conflict Resolution Solution

Task 2: Lead a Team

• Set a Clear Vision and Mission
• Support Diversity and Inclusion
• Value Servant Leadership
• Determine an Appropriate Leadership Style
• Inspire, Motivate, and Influence Team Members or Stakeholders
• Analyse Team Members and Stakeholders Influence
• Distinguish Various Options to Lead Various Team Members and Stakeholders

Task 3: Support Team Performance

• Appraise Team Member Performance Against Key Performance Indicators
• Support and Recognize Team Member Growth and Development
• Determine Appropriate Feedback Approach
• Verify Performance Improvements

Task 4: Empower Team Members and Stakeholders

• Organize Around Team Strengths
• Support Team Task Accountability
• Evaluate Demonstration of Task Accountability
• Determine and Bestow Levels of Decision-Making Authority

Task 5: Ensure Team Members or Stakeholders are Adequately Trained

• Determine Required Competencies and Elements of Training
• Determine Training Options Based on Training Needs
• Allocate Resources for Training
• Measure Training Outcomes

Task 6: Build a Team

• Appraise Stakeholder Skills
• Deduce Project Resource Requirements
• Continuously Assess and Refresh Team Skills to Meet Project Needs
• Maintain Team and Knowledge Transfer

Task 7: Address and Remove Impediments, Obstacles, and Blockers for Team

• Determine and Prioritize Critical Impediments, Obstacles, and Blockers for Team
• Use Network to Implement Solutions to Remove Impediments, Obstacles, and Blockers for Team
• Re-Assess Continually to Ensure Impediments, Obstacles, and Blockers for Team are being Addressed

Task 8: Negotiate Project Agreements

• Analyse the Bounds of the Negotiations for Agreement
• Assess Priorities and Determine Ultimate Objectives
• Verify Objectives of the Project Agreement are Met
• Participate in Agreement Negotiations
• Determine a Negotiation Strategy

Task 9: Collaborate with Stakeholders

• Evaluate Engagement Needs for Stakeholders
• Optimize Alignment Between Stakeholder Needs, Expectations, and Project Objectives
• Build Trust and Influence Stakeholders to Accomplish Project Objectives

Task 10: Build Shared Understanding

• Break Down Situation to Identify the Root Cause of a Misunderstanding
• Survey All Necessary Parties to Reach Consensus
• Support Outcome of Parties’ Agreement
• Investigate Potential Misunderstandings

Task 11: Engage and Support Virtual Teams

• Examine Virtual Team Member Needs
• Investigate Alternatives
• Implement Options for Virtual Team Member Engagement
• Continually Evaluate Effectiveness of Virtual Team Member Engagement

Task 12: Define Team Ground Rules

• Communicate Organisational Principles with Team and External Stakeholders
• Establish an Environment that Fosters Adherence to the Ground Rules
• Manage and Rectify Ground Rule Violations

Task 13: Mentor Relevant Stakeholders

• Allocate Time to Mentoring
• Recognise and Act on Mentoring Opportunities

Task 14: Promote Team Performance Through Application of Emotional Intelligence

• Assess Behaviour Through Use of Personality Indicators
• Analyse Personality Indicators and Adjust to Emotional Needs of Key Project Stakeholders

Domain 2: Process

Task 1: Execute Project with Urgency Required to Deliver Business Value

• Assess Opportunities to Deliver Value Incrementally
• Examine Business Value Throughout Project
• Support Team to Subdivide Project Tasks as Necessary to Find Minimum Viable Product

Task 2: Manage Communications

• Analyse Communication Needs of All Stakeholders
• Determine Communication Methods, Channels, Frequency and Level of Detail for all Stakeholders
• Communicate Project Information and Updates Effectively
• Confirm Communication is Understood, and Feedback is Received

Task 3: Assess and Manage Risks

• Determine Risk Management Options
• Iteratively Assess and Priorities Risks

Task 4: Engage Stakeholders

• Analyse Stakeholders
• Categories Stakeholders
• Engage Stakeholders Category
• Develop, Execute and Validate a Strategy for Stakeholder Engagement

Task 5: Plan and Manage Budget and Resources

• Estimate Budgetary Needs to be Based on Scope of Project and Lessons Learned from Past Projects
• Anticipate Future Budget Challenges
• Monitor Budget Variations and Work with Governance Process to Adjust as Necessary
• Plan and Manage Resources

Task 6: Plan and Manage Schedule

• Estimate Project Tasks
• Utilise Benchmarks and Historical Data
• Prepare Schedule Based on Methodology
• Measure Ongoing Progress Based on Methodology
• Modify Schedule, as Needed, Based on Methodology
• Coordinate with Other Projects and Other Operations

Task 7: Plan and Manage Quality of Products/Deliverables

• Determine Quality Standard Required for Project Deliverables
• Recommend Options for Improvement Based on Quality Gaps
• Continually Survey Project Deliverable Quality

Task 8: Plan and Manage Scope

• Determine and Priorities Requirements
• Break Down Scope
• Monitor and Validate Scope

Task 9: Integrate Project Planning Activities

• Consolidate Project or Phase Plans
• Assess Consolidated Project Plans for Dependencies, Gaps and Continued Business Value
• Analyse Data Collected
• Collect and Analyse Data to Make Informed Project Decisions
• Determine Critical Information Requirements

Task 10: Manage Project Changes

• Anticipate and Embrace Need for Change
• Determine Strategy to Handle Change
• Execute Change Management Strategy According to Methodology
• Determine a Change Response to Move Project Forward

Task 11: Plan and Manage Procurement

• Define Resource Requirements and Needs
• Communicate Resource Requirements
• Manage Suppliers or Contracts
• Plan and Manage Procurement Strategy
• Develop a Delivery Solution

Task 12: Manage Project Artifacts

• Determine Requirements for Managing Project Artifacts
• Validate Project Information is Kept Up to Date and Accessible to all Stakeholders
• Continually Assess Effectiveness of Management of Project Artifacts

Task 13: Determine Appropriate Project Methodology or Methods and Practices

• Assess Project Needs, Complexity and Magnitude
• Recommend Project Execution Strategy
• Recommend a Project Methodology or Approach
• Use Iterative, Incremental Practices Throughout Project Life Cycle

Task 14: Establish Project Governance Structure

• Determine Appropriate Governance for a Project
• Define Escalation Paths and Thresholds

Task 15: Manage Project Issues

• Recognise when a Risk Becomes an Issue
• Attack Issue with Optimal Action to Achieve Project Success
• Collaborate with Relevant Stakeholders on Approach to Resolve Issues

Task 16: Ensure Knowledge Transfer for Project Continuity

• Discuss Project Responsibilities within Team
• Outline Expectations for Working Environment
• Confirm Approach for Knowledge Transfers

Task 17: Plan and Manage Project or Phase Closure or Transitions

• Determine Criteria to Successfully Close Project or Phase
• Validate Readiness for Transition
• Conclude Activities to Close Out Project or Phase

Domain 3: Business Environment

Task 1: Plan and Manage Project Compliance

• Confirm Project Compliance Requirements
• Classify Compliance Categories
• Determine Potential Threats to Compliance
• Use Methods to Support Compliance
• Analyse Consequences of Noncompliance
• Determine Necessary Approach and Action to Address Compliance Needs
• Measure Extent to Which Project is complying

Task 2: Evaluate and Deliver Project Benefits and Value

• Investigate How Benefits are Identified
• Document Agreement on Ownership for Ongoing Benefit Realisation
• Verify Measurement System is in Place to Track Benefits
• Evaluate Delivery Options to Demonstrate Value
• Appraise Stakeholders of Value Gain Progress

Task 3: Evaluate and Address External Business Environment Changes for Impact on Scope

• Survey Changes to External Business Environment
• Assess and Prioritise Impact on Project Scope or Backlog Based on Changes in External Business Environment
• Recommend Options for Scope or Backlog Changes
• Continually Review External Business Environment for Impacts on Project Scope or Backlog

Task 4: Support Organisational Change

• Assess Organisational Culture
• Evaluate Impact of Organisational Change to Project and Determine Required Actions
• Evaluate Impact of Project to Organisation and Determine Required Actions